Shipping & Returns

Many PHENOMINU pieces are produced after purchase through on-demand production partners. Unless a product page or checkout states otherwise, allow approximately 7–10 business days for production and preparation before carrier handoff. This period is separate from transit time. Stock availability, decoration method, artwork approval and order volume can affect timing.

Available destinations, delivery services, charges and estimated transit times are shown at checkout. Transit begins after production is complete. Carrier, weather, customs and regional conditions can affect estimated arrival dates.

Depending on the destination and fulfilment origin, duties, taxes, brokerage or other import charges may apply. Where these charges are not collected at checkout, they are the customer’s responsibility.

Tracking information is emailed when your order ships. Carrier tracking can take time to update after handoff. The carrier’s tracking page provides the most current status.

Email support@phenominu.com as soon as possible with your order number. Because on-demand production can begin quickly, changes and cancellations cannot be guaranteed once production has started.

Contact support@phenominu.com within 14 calendar days of delivery to request one exchange for a different size, or store credit for the item price. Items must be unworn, unwashed, undamaged, and returned with original tags and packaging. Do not send an item back before receiving return instructions.

Unless the error is ours or applicable law requires otherwise, return shipping for exchanges and store credit is the customer’s responsibility, and original shipping charges are not refundable. Store credit is issued by email and is not redeemable for cash. Use a trackable service and keep proof of shipment.

Contact support@phenominu.com within 30 calendar days with your order number and clear photographs. After verification, PHENOMINU will provide a replacement or refund and cover reasonable return and replacement shipping costs.