Prices are shown in Canadian dollars (CAD) unless the storefront or checkout clearly states otherwise. Your bank or payment provider may apply its own conversion rate or fees.

Many PHENOMINU pieces are produced after your order is placed through on-demand production partners. Production method and timing can vary by product and decoration.

Unless a product page or checkout states otherwise, allow approximately 7–10 business days for production and preparation before carrier handoff. This is separate from transit time. Stock availability, artwork approval, decoration method and launch volume can affect timing.

Available shipping destinations and services are shown at checkout. If your address cannot be selected at checkout, we do not currently offer delivery to that destination.

Depending on the destination and fulfilment origin, duties, taxes, brokerage or other import charges may apply. Where these charges are not collected at checkout, they are the customer’s responsibility.

Tracking information is emailed when your order ships. Carrier tracking can take time to update after handoff. Contact us with your order number if you need help.

Contact us as soon as possible. On-demand production can begin quickly, so changes or cancellations cannot be guaranteed once production has started.

Within 14 days of delivery, you can request one exchange for a different size or store credit for the item price. Items must be unworn, unwashed and returned with original tags and packaging. See Shipping & Returns for full details.

Use the size information on the product page and compare it with a garment you already own. Fit can vary by silhouette and blank. If you remain unsure, contact us before ordering.

Use the Contact page or email support@phenominu.com. Include your order number when asking about an existing purchase.